Delivery & Returns Policy
Note: For information regarding delivery during COVID-19, please Click Here.
We run a nationwide delivery service 5 days a week (Monday – Friday). The cost is dependent on your location and the value of your order.
Kerry, Cork, Limerick, Clare
- Free delivery on orders over €500
- €20 delivery on orders under €500
- €10 delivery for orders under €500 once within a 5 km radius of the Killarney store.
- €79 delivery for nationwide delivery (excluding Northern Ireland)
Once your order has been accepted and processed, you will receive a text to inform you of your delivery day. If this day is not suitable, please advise an alternative as soon as possible by contacting the Delivery Department on 064-669-1112 and dialling 1. We will do our best to accommodate you.
You will be informed of an approximate delivery time for either morning or afternoon. As you can appreciate, these times are approximate due to circumstances beyond our control for which we will not be responsible. Traffic congestion, breakdowns & inclement weather can each play a role in the time it takes to get your delivery to you.
Please ensure that at the time of delivery, you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day. Delivery will typically be made one to three weeks from receipt of order provided the item is in stock.
A delivery cannot be cancelled on the day of delivery as goods are loaded the evening before. Corcoran’s Furniture & Carpets must be advised of any cancellation of booked deliveries at least 24 hours before the scheduled delivery. If delivery is not accepted on the day and another delivery has to be arranged a redelivery fee will apply.
Should you wish to change the delivery address of your order prior to delivery please contact our Delivery Department on 064-669-1112 and diall 1 with your amended details as soon as possible.
If you request your furniture to be placed in a specific room we are happy to do so, however we cannot accept liability for any damage to property that might happen therein as a result. When your Goods arrive it is important that you check immediately the condition and quantity and notify us of issues within three days.
If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.
If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods free of Charge in our warehouse for a maximum period of four weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further four week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.
For more information on our deliveries please visit our FAQ page. Or you can reach us on 064-669-1112 where a member of our team will be happy to advise. You can also reach us on live chat via the website or on Facebook messenger. Or you can simply send us an email with your query by filling out the contact form here.
Please note our returns policy for our online purchases differs from that of in store purchases.<
Online Purchases Returns Policy
With regards to online purchases, under the Distance Selling regulations if you have changed your mind about your purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase. You can do this by contacting us on 064-669-1112 or by emailing us at email@example.com.
All returned goods should be in an unused condition and in their original packaging. Please note it is your responsibility to return the items to our flagship store in Killarney in their original condition, which must be within 14 days of notification to withdraw from the contract. In some instances, Corcoran’s Furniture & Carpets may offer to arrange for a third party courier to return your item, with the courier fee deducted from your refund total.
We strongly advise customers before purchasing furniture to ensure that the dimensions of the doors, entrance hall & room are suitable for the intended purchase. We are able to offer a refund for most online purchases. The only exceptions are the return of custom orders and also the return of mattresses, mattress protectors, pillows, and duvets where the seal has been broken – this is due to hygiene reasons.
Following cancellation of your order and your product(s) return to us, an inspection will be carried out and any monies owed will be refunded by whatever payment method was made to make the purchase within 14 days.
In Store Returns Policy
For in store purchases we issue a credit note for items that are being returned and a restocking charge of 20% of the value of the returned item(s) will be applied to cover any costs incurred.
Please note that mattresses, divans, pillows, and duvets cannot be returned if they have been removed from the original packaging for hygiene reasons (unless they are faulty).
Floor models and clearance items also cannot be returned.
Special orders can be described as any non-stock item which has been ordered exclusively for the customer. As these items will have been ordered with the manufacturer as a special production, they cannot be returned.
If you feel an item you have received is faulty, please contact our customer services Department on 064-669-1112 or by emailing us at firstname.lastname@example.org. Please include your details, order number, phone number and photos of the damaged item. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue.
For more information on refunds, returns, and exchanges, please visit our FAQ page on the website.