Our warehouse and delivery team treat every piece of furniture as if it was their own. Unfortunately, on rare occasions an item may get damaged in transit.

In the unlikely event that your furniture arrives with visible signs of transit damage, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our customer service team at 064 6691112 within three days of your order.

If any items were damaged in transit, this must be reported to us within three days of delivery of the item.

If possible, please return all items to us in the original packaging complete with all documentation that belongs to it. As an alternative, we may arrange a technician call out to fix minor damages, or we may arrange an uplift and replacement of your item for you. We will then issue a) a replacement or b) a full refund (online orders only) once we receive the item(s).