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As a family-run business, we have a responsibility to do what we can to help stop the spread of the Covid-19 virus. The health and well-being of all our staff, valued customers and indeed the wider community will always be of utmost importance to us. As it stands our five stores remain closed to the general public, and we will update you on this when we know more. In the meantime, we are delighted to offer our customers FREE personal shopping experiences, where you can book the showroom of your choice, all to yourself at an allocated time. To learn more about this offer, take a look here.

We are also open for business online, with our faster, newly improved website taking orders seven days a week, 24 hours a day – with hundreds of new products being added to our website weekly.

To assist you with any queries you may have or to understand what measures we have put in place to ensure the safety of our customers and staff, we have compiled a list of the most frequently asked questions.

Our sincerest thanks and appreciation is offered to all our customers for your continued support and understanding during this difficult and unprecedented time. As we continue to adjust to operating our business in this new reality, we will keep you updated at all times.

Kieran Corcoran

Are any of your stores open?2020-05-19T11:50:10+01:00

All five stores located in Killarney, Tralee, Cahersiveen and Newcastle West are closed to the public If there is any change to this date we will update you here and through our social media channels. In the meantime, we are delighted to annouce our FREE personal shopping experience, where with the assistance of our store manager, you can enjoy shopping for your favourite pieces in an allocated time slot.  You can learn more about this here.

We remain open for business online with our website taking orders 24 hours a day and seven days a week. We’re adding fabulous new products daily, so make sure and take a peek.

When will your stores reopen?2020-05-19T11:47:51+01:00

At present we are awaiting government updates on this. Please keep an eye on our website and social media for the latest up-to-date information. In the meantime you can shop online, via Facebook or even book a free personal shopping experience in one of our spacious showrooms. 

How can I order a product with your stores closed?2020-05-19T11:44:39+01:00

Unitl our stores reopen to the general public, there are a number of options available to you. You can book a free personal shopping experience with us. – where you can enjoy shopping all to yourself in one of our spacious showrooms, You can order securely via our website www.corcoransfurniture.ie or you can purchase items over the phone by calling either Killarney on 064 669 1112 or Cahersiveen 066 947 3026, between 10.00 am and 4.00 pm Monday to Friday. You can also simply make contact on Facebook and arrange for a knowledgeable sales person to call you back and assist you with your purchase.

I want to speak to someone about my order. Can this be arranged?2020-05-13T16:46:03+01:00

Yes, of course. You can contact customer service by email at info@corcoransfurniture.ie. You can also reach them by phone, Monday to Friday, between the hours of 10.00 am and 4.00 pm by ringing our Killarney store on 064 669 1112 or Cahersiveen 066 947 3026.

Or if you’re seeking a fast response at any time, don’t hesitate to contact us through our Facebook page. We are here to assist you as best we can.

Are you still delivering?2020-05-08T11:16:24+01:00

Yes. With strict new delivery protocols now in place to ensure the safety of our staff and customers, we are pleased to offer you a contactless delivery service.

You are providing a contactless delivery service? What does this mean exactly?2020-05-13T16:57:41+01:00

A contactless delivery service means no-contact delivery. In the interest of safety this is currently the only delivery option available to our customers. This means that items  requiring non-assembly will be delivered to your garden or doorstep. To ensure the service is completely contact free, we ask that customers stay at least two meters away while our drivers place your furniture at the agreed spot. This is in order to protect you, our valued customer, and our own staff. 

For larger items, or those requiring assembly, we are still able to provide a contactless service on the strict basis that all household dwellers remain in a separate and enclosed room to our delivery team during the delivery/assembly transaction. For households where members are cocooning or socially isolating, rescheduling of the delivery will be necessary. Please contact our stores for any further details on our contactless delivery service by contacting Killarney on 064 669 1112 or Cahersiveen 066 947 3026.

Can I reschedule my delivery?2020-05-08T13:45:23+01:00

Absolutely. To reschedule simply get in touch by the channels available to you. Reach us at anytime on Facebook, email info@corcoransfurniture.ie, or if you’d like to rearrange over the phone we are available Monday to Friday 10.00 am to 4.00 pm on 064 669 1112 or Cahersiveen 066 947 3026.

What precautions are your warehouse staff/delivery team taking in handling my order?2020-05-13T17:11:58+01:00

We have designed strict protocols to ensure your order is handled with the utmost care during the pandemic, and to ensure both your safety, and that of our hard-working staff.  

  • We have increased our cleaning rotas, ensuring surfaces in common areas are regularly disinfected. 
  • Strict social distancing measures are in place, with reduced face-to-face contact where we can, so our team can work safely.
  • All staff are required to follow a 30-second hand washing regime on a regular basis. 
  • Multiple hand sanitiser stations have been installed throughout the warehouse and staff are using gloves where necessary. 
  • Our delivery team is operating a zero-contact delivery service to ensure your safety and theirs. 
  • Our delivery team has been provided with gloves and other protective gear/tools to ensure the safety of staff and our customers. 
Can I arrange for a collection?2020-05-08T13:48:37+01:00

Absolutely. We are delighted to report our collection service is running once again. Like our delivery service, there are strict social distancing measures in place to ensure both your safety and that of our staff. If you have any queries regarding arranging a contactless collection, please reach out to us by email (info@corcoransfurniture.ie) or phone 10.00 am – 4.00 pm, Monday to Friday in Killarney on 064 669 1112 or Cahersiveen 066 947 3026. Plus, we’re always available on Facebook for a swift response.

By |2020-05-19T11:38:33+01:00March 24th, 2020|News|Comments Off on COVID-19 Update

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