/Delivery & Returns Policy
Delivery & Returns Policy 2018-02-02T16:20:34+00:00

Delivery & Returns Policy

Delivery

Nationwide delivery

5 days a week (Monday – Friday). The cost is dependent on the location of delivery.

– Free delivery on orders over €500 within Kerry, Cork, Limerick and Clare.

– Kerry, Cork, Limerick & Clare orders under €500 – deliveries are €20.

– Local delivery under €500 is €10 within a 5 km radius of the store.

– Nationwide (excluding Northern Ireland) deliveries are €79.

Please ask a member of staff in store or give us a call if you require any more details.

Once your order has been accepted and processed you will receive a text to inform you of your delivery day – if this day is not suitable please advise an alternative as soon as possible by contacting the Delivery Department on 064 669 1112 and Press 1.

You will be advised of an approximate delivery time of morning or afternoon. All times are approximate as you can appreciate due to circumstances beyond our control such as traffic congestion, breakdowns & inclement weather can play a role in the time you get your delivery, for which we will not be responsible.
Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day. Delivery will typically be made one to two weeks from receipt of order provided the item is in stock.

A delivery cannot be cancelled on the day of delivery as goods are loaded the evening before. Corcoran’s Furniture & Carpets must be advised of any cancellation of booked deliveries at least 24 hours before the scheduled delivery. If delivery is not accepted on the day and another delivery has to be arranged a redelivery fee with apply.

Should you wish to change the delivery address of your order prior to delivery please contact our Delivery Department on 064 669 1112 and Press 1 with your amended details as soon as possible.

If you request your furniture to be placed in a specific room we are happy to do so, however we cannot accept liability for any damage to property that might happen therein as a result. When your Goods arrive it is important that you check immediately the condition and quantity and notify us of issues within 24 hours.

We strongly advise customers, before purchasing furniture, to ensure that the dimensions of the doors, entrance hall & room are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit we can issue you with a credit note, less 20% restocking fee. Special orders cannot be returned.

Special Orders – any non-stock item which has been ordered in as a special for the customer. These items will have been ordered with the manufacturer as a special production and cannot be returned. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Delivery Department will contact you when your goods arrive into our warehouse and they will arrange a delivery appointment with you.

Alterations to carpet, flooring or curtain & blinds orders cannot be accepted as these items are cut and measured to size upon receipt of the order.
If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.

Returns

If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase. Contact us on 064 669 1112 or by emailing us at hello@corcoransfurniture.ie

All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 20% of the value of the returned item(s) will be applied to cover any costs incurred. Made to order goods and goods specially ordered for you cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.

If you feel an item you have received is faulty, please contact our Customer Services Department on 064 669 1112 or by emailing us at info@corcoransfurniture.ie. Please include your details, order number, phone number and photos of the damaged item. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue.

Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

Following cancellation of your order and your product(s) return to us, an inspection will be carried out and any monies owed will be refunded by cheque usually within 14 days.

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